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Maintenance Contracts

Maintenance Contracts

The ASIS maintenance contract services (service level agreements SLA) are designed to take the stress and hassle out of managing your IT & Telecom systems, leaving you to concentrate on your core business.

We can deal with almost any IT & Telecom related problem. We can supply any equipment you require, liaise with third parties or directly solve your technical problems. We treat your IT system as if were our own, we are only interested in getting the result that you require, so there will be no gray areas, no finger-pointing, and a pragmatic approach to problem-solving. We will provide the service that you need you select the level of service that suits your requirements and budget .

The difference with ASIS solutions is the pride we take in the relationships we develop with our clients. Over the years we have built up a good understanding of our customers, and what they want from a support provider. The things they want are honest objective advice, reliability, effectiveness, value for money and accountability. These attributes are getting rarer in today's market. We still believe in the old principles of looking after customers, and building long term relationships.

As part of our support package we install remote access and remote monitoring software on your systems (with your agreement). This alerts of any impending problems, and allows us to remotely solve such problems within minutes.

We are so confident in our services that we do not tie clients into yearly contracts but operate on a rolling quarterly basis. Unlike some companies we do not limit the number of calls or remote dial-ins that you can have.

We offer various ‘service level agreements':

Unlimited Telephone support only package – with discounted call out service charge if problem cannot be solved over the phone

Unlimited Telephone support with remote access package – with discounted call out service charge if problem cannot be solved over the phone or remotely.

On-Site maintenance service (includes telephone and remote access):

If we are unable to solve the problem remotely a technician will call onsite within pre-agreed specified time. There will be no charges for the call out, on the specified products and services covered by the maintenance contract. Client only pays for the parts required.

Call out on-site within 8 working hours of fault diagnosis

We mainly offer customised SLA, based on your needs and requirements. All aspects of networking can be maintained by us.

 


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