GENERAL / DEFINITIONS
"Buyer" means the person or organisation that buys or agrees to buy the goods from Asis Computing Ltd.
"Terms and Conditions" means the standard terms and conditions of sale set out in this document and any Special Terms and Conditions.
Price quotes are valid for 30 days from quotation unless otherwise specified. Invoiced prices may be from quotations, formal bids, contract, current price lists or standing arrangements. Prices are subject to change without notice unless otherwise agreed to for a specified period of time.
All products are subject to availability.
While every effort is taken in preparation of the web-site database some errors or omissions may occur. Asis Computing Ltd cannot accept responsibility for any errors or omissions. Please check with us to ensure that current specifications and features match your requirements.
VAT will be charged on all prices (Including carriage charges) at a rate of 17.5% and are in
UK pounds. We do not charge credit cards until the goods are available for despatch except special orders. Goods paid for by cheque are dispatched as soon as the cheque clears. Goods ordered by fax or post will be charged at the current price on the day of receipt. For out of stock items, delivery dates given are only estimates. Retail Store & Web Site prices may differ from the catalogue prices. Asis Computing Ltd reserves the right to revise prices prior to despatch of Goods to reflect any direct or indirect increase in costs to Asis Computing Ltd. If the price has been paid in full prior to despatch or collection no price revision may take place without the prior written agreement of the Buyer.
In the case of other sales, payment is due in full on the terms of credit agreed which shall not be more than 30 days from the date of invoice. Time for payment shall be of the essence and any failure to pay shall entitle Asis Computing Ltd at its option to treat the Contract as repudiated by the Buyer or to delay delivery until paid (in addition to any other remedy)
If any act or proceedings shall be commenced in which the Buyer's solvency is concerned, all monies under any transaction covered by these Conditions shall become immediately due and payable.
All prices and offers are subject to change and availability, errors and omissions excepted.
MAIL ORDER / DELIVERY
We accept payment by cheque and all major credit cards. Payment will be debited from your account before your order is dispatched. We will take all reasonable care, in so far as it is our power to do so, to keep details of your order and payment secure. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you may provide when accessing or ordering from us.
If you order any product on credit subject to status -you will be sent a credit agreement to sign and return. Goods will not be delivered until the relevant agreement has been signed and returned.
Place your order for in stock items up to 3.00pm Monday to Saturday and subject to your credit card being authorised, we will ship your order using a next working day delivery service (except Saturday, Sunday and Public Holidays).
Deliveries on Saturday can be made for an extra premium, please ask your sales contact at the time of ordering for pricing. We advise you to ensure somebody be present at the delivery address since all items are shipped by courier and a signature will be required upon delivery.
Systems and larger items incur higher prices, please ask the sales contact when ordering.
While every care is taken in packing and delivery, in the unlikely event that your product is damaged, please contact us immediately.
Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence and Asis Computing Ltd shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.
Mail order cancellations, if you have purchased your goods mail order you have the right to cancel your order within seven days from the day after delivery, this must be done in writing, and you will be liable for the cost of this return. Unsealed software and Systems built or items stocked especially to the consumers specifications are exempt from this right of cancellation.
All special offers are subject to availability, and may be in promotional packaging (packaging may refer to boxes, manuals, etc.) All photographs are for identification purposes only.
Any items sold on our clearance table are subject to a twenty one day warranty.
WARRANTY AND RETURNS
ASIS COMPUTING LTD warrants the Goods will at the time of delivery correspond to the description given by Asis Computing Ltd. Except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, Section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, Common Law or otherwise are excluded and the Buyer warrants that the Buyer is satisfied as to the Suitability of the Goods for the Buyers purpose.
If your product should develop a fault within 21 days of purchase, we will repair it or exchange it. If the product is no longer available, we will exchange it for an equivalent product, or if you prefer we will refund your money provided you return the product with original packaging or appropriate packaging ensuring that the goods with not be damaged in transit.
Non faulty goods are subject to a 25% restocking fee and must be returned within 21 days from the invoice date .
No refund or credit after 21 days.
No refund or exchange if the original packaging is missing or damaged.
Please note that if the product warranty stickers / labels are peeled off the component, the warranty pertaining to this component will become void.
Overnight delivery charges and P&P charges cannot be refunded. All products carry a 1-year guarantee.
This guarantee excludes faults caused by accident, damage in transit, neglect or misuse.
Manufacturer's guarantee is offered in addition to Asis Computing Ltd guarantee. This does not effect your statutory rights.
No returns can be accepted without proof of purchase (a valid Asis Receipt or Invoice)
During the warranty period, subject to the conditions above, products will be repaired free of charge for both parts and labour. Goods are not supplied on a trial basis , please check the specification and compatibility with the manufacture prior to purchasing. Although our staff can offer advice, they cannot confirm compatibility .
In the case of faulty goods, please follow the return procedure. This procedure may involve you dealing with the manufacture directly. We cannot accept non-faulty opened software for return under any circumstances, unless the media is faulty. All returns must be authorised by us, and must be returned in suitable packaging, bearing our returns number on the outside. Returns not complying with these terms will be refused. Where a manufacturer offers a money back guarantee, this will normally involve you sending the product back directly to the manufacturer, who will process the refund themselves. All damaged goods or discrepancies must be notified within 48hours of receipt. Call Customer Services if you have any questions or concerns.
Open account terms are subject to approval of credit application. If a customer has not purchased in six months, updated credit information may need to be submitted and approved for order fulfilment . Payment terms and credit terms are subject to change without notice. We do not accept international orders.
Accounts may be opened for Govt. Depts, Education, MOD, Health Authorities; Credit accounts must be selected incorporated business subject to status. Initial order value to open account must be in excess of £300.00. Credit account orders are only accepted on official stationary by fax or post. Credit accounts must be paid strictly within 30 days, and we reserve the right to withdraw credit facilities.
CREDIT ACCOUNTS / INTEREST ON OVERDUES INVOICES
Interest on overdue invoice shall accrue from the date when payment becomes due from day to day until the date of payment at 2% per calendar month both before and after any judgement .
DATA PROTECTION ACT
Under the data protection act of 1984, all UK Asis Computing Ltd customers have the right to know what personal information is held about them on our computer files - our staff will be pleased to advise you. We do not make the names and address of our customers available to commercial organisations for marketing purposes. Occasionally we would like to inform you of new Asis Computing Ltd products, services and special orders, or allow a non-commercial conversation or environment
organisation to mail you with appropriate material. If you would prefer not to receive this information, please tell us.
GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by English law and we both agree to submit to the exclusive jurisdiction of the English Courts. We both agree that a court may strike out or override any part of these terms and conditions if it considers them to be illegal, unenforcable or unfair and in such cases enforce only the terms and conditions as if the offending clause or clauses had never been contained in them.
TERMS OF BUSINESS
Our Account Managers are at your service between 9am and 5:30pm and will assist you with your order. Latest cut off time for next day delivery is 4pm.
Provided your order is "in stock" it will be dispatched for the next day delivery. All order's carry delivery charges. Saturday deliveries can be arranged at extra cost.
Our Premium Technical support team offer you a free service on our systems. All work is carried out by an authorised technician.
All components purchased from us carry a one year warranty as from date of receipt of goods. All our systems carry an on-site warranty (see separate section).
If you wish to return a component / system for any reason (faulty, damaged, an incorrect item) please call Customer Services and have your purchase details to hand (Order Number, etc.). We shall provide you with an RMA number. Goods returned without an RMA number shall not be actioned. All manuals, cables, etc. must be enclosed and original packaging used. A restocking fee of 25% shall be levied on returned products with no fault. RMA numbers are valid for up to 14 days after issue.
If you are unsure of any aspect of our Terms of Business, please do not hesitate to ask for clarity on 01792 411077.
If you find an identical product* cheaper, we will beat the total advertised price, including delivery. This is subject to not selling below our cost price and refers to UK products and ex stock. End of line products, OEM items or liquidation stock do not qualify for this Price Match, nor do item prices that are printing errors or products that cannot be supplied by the advertiser due to lack of stock. Our Price Match is only valid at the time of purchasing.
*Product must be exactly the same manufactured item
ASIS COMPUTING LTD SELF CONFIGURATION AGREEMENT
1. I understand that I am Purchasing computer components in an unconfigured and untested state by Asis Computing Ltd (Tested by the manufacturer only). I agree that if I am unable to configure the components into a satisfactory working condition, I will pay all applicable installation and testing charges for Asis Computing Ltd to configure and test my system/components. I further understand that the manufacturer's warranties do not cover misuse or damage resulting from improper installation by non-authorised service technicians.
2. I agree that Asis Computing Ltd technicians are NOT required to teach me the installation process step by step, either in-store or by telephone. Asis Computing Ltd is not liable for any damages done to the computer components resulted from improper installation done by the customer.
3. Asis Computing Ltd Employees are encouraged not to give any type of installation assistance to the customer due to liability